FAQ's
What are HYPSY CO.'s Business Hours?
HYPSY CO. is available to shop online 24/7! Our regular business hours for shipping and customer service are: Monday - Friday 8am-6pm PST. We are closed on all major U.S. Federal Holidays.
Where can I purchase HYPSY CO.?
HYPSY CO. is available to shop at www.hypsy.co, our Facebook and Instagram direct marketplaces, and various boutiques across Southern California.
What is your Returns/Exchange Policy?
Returns and Exchange policy can be found HERE
SALE / CLEARANCE ITEMS
Sale items are Final Sale. They cannot be Cancelled, Returned, or Exchanged.
What if I received the wrong items in my Order?
If you received an incorrect item, email us at contact@hypsy.co and we'll solve it for you immediately!
What if the item I received is damaged or faulty?
All of our items are carefully packaged and wrapped individually in bubble wrap. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. If a charm or chain is damaged upon arrival, please fill out the return form HERE to file a claim. Some items may have variations because they are handmade or vintage.
What if I forgot to put in my discount code?
Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.
Can I use more than 1 discount code at checkout?
You may only use 1 code at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.
What if I chose the wrong size or metal color at checkout?
If you realize these types of errors on your final orders, please email contact@hypsy.co ASAP. If the order hasn't been shipped, our fulfillment team will do their best to make the switch. We cannot guarantee that your order will be corrected in time.
What if I entered the wrong address at checkout?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at contact@hypsy.co
I never got an order confirmation email and/or shipping confirmation email. What should I do?
An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often times end up in the spam folder, so please check there if you have not done so already. We frequently get asked this question by customers who entered a mobile number at checkout, instead of an email address. In this case, please check your texts, as an order and shipping confirmation text will always be sent.
What if my package was returned to sender?
If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
Do you ship internationally?
Yes! We ship internationally. You'll also get free standard international shipping on orders $150 USD and over!
What base metals are used in your jewelry pieces?
Pieces that are Gold-plated, Silver-plated, or Rhodium-plated have an underlying Jeweler's Brass at their base. Gold vermeil and rose-gold vermeil pieces have a Solid 925 Sterling Silver base. Pieces that are marked as Gold-filled are composed of a solid thick layer of gold bonded to a base metal.
How do I care for my new jewelry?
With the proper care, your HYPSY CO. jewelry can last a lifetime!
Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver everyday! Silver that is used regularly needs less care. In rare cases, silver can tarnish when it is exposed to salt, air, and products containing sulfur. No need to worry, natural sterling silver can be cleaned back to its original state with just a bit of baking soda and lukewarm water!
Gold Filled/Gold Vermeil/Gold-Plated Care: We encourage you to remove your jewelry before showering, exercising, and swimming. Gold Filled, Vermeil, & Plated Jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. To help keep your jewelry looking beautiful, store it in a HYPSY CO. dust bag, sealed plastic bag, or dry cloth bag.
Solid Gold Care: Solid Gold (10K, 14K, 18K) is a precious metal that will not oxidize or discolor since it is the least reactive metal. The 14K alloy gives our pieces their beautiful, subtle hue. It is also an active lifestyle’s best friend; it scratches less and doesn’t bend or wear out as easily as 18K.
Even something as strong as 14K Solid Gold deserves some loving. To maintain its beauty, scrub lightly with a toothbrush and warm water.
Have a different Question? Don't Hesitate to Contact Us!
Leave us a message at contact@hypsy.co with your question or concern and we'll get back to you shortly!